Automated CSAT Surveys for Zendesk

Automatically trigger CSAT surveys when your Zendesk tickets are resolved. Get actionable insights while the experience is still fresh in your customers' minds.

How it works

Seamlessly connect Elvan with Zendesk to create an automated feedback loop that drives continuous improvement.

Step 1

Ticket resolved

Your support team marks a Zendesk ticket as resolved

Step 2

Survey triggered

Elvan automatically sends a CSAT survey to the customer

Step 3

Feedback collected

Customer rates their experience and provides comments

Step 4

AI insights generated

Elvan's AI analyzes feedback trends and improves support quality

Beautifully simple. Surprisingly powerful.

Everything you need to collect, analyze, and act on customer feedback from Zendesk—without the complexity. From smart survey timing to AI-powered insights, Elvan makes customer experience management effortless for support and CX teams.

Reach customers at the right time

Send surveys when customers are most likely to respond after ticket resolution -- immediately or after 24 hours.

Turn Zendesk CSAT into actionable AI insights

Get AI-generated summaries of customer feedback, identify recurring issues and praise themes across tickets.

Designed to feel effortless

Clean, minimal surveys that take seconds to complete. Mobile-friendly, one-click where possible, and fully brand-aligned. Less friction means more honest feedback.

One platform, every touchpoint

Start with Zendesk ticket surveys, then extend to your website and in-app experiences. All feedback flows into one unified dashboard—no juggling multiple tools.

Ready to improve your support experience?

Start collecting valuable CSAT feedback from your Zendesk tickets today.

FAQ

How is Elvan different from Zendesk's native CSAT?

Zendesk's native CSAT tells you what score a customer gave. Elvan helps you understand why.

With Elvan, you get:

• Flexible CSAT, CES, and NPS surveys
• Control over when surveys are sent
• AI summaries of open-text feedback
• Patterns across tickets, website, and in-app feedback

Zendesk measures. Elvan explains.

Can I collect more than just CSAT from Zendesk?

Yes. Elvan supports 8 survey types, so you can choose the right metric for each use case, all from one unified system.

• CSAT (Customer Satisfaction Score)— measures satisfaction immediately after Zendesk ticket resolution
• CES (Customer Effort Score)— understand how easy (or difficult) it was for customers to get help
• NPS (Net Promoter Score)— track long-term loyalty and advocacy from support interactions
• Additional lightweight surveys — including Smiley Surveys, Thumbs Up / Down, 5-Star Ratings, eNPS, and Product-Market Fit (PMF) surveys

You can run different survey types based on your Zendesk workflow - all managed in one place for your CX team.

Is Elvan a Zendesk survey integration or a separate tool?

Elvan is a Zendesk survey integration and a central feedback platform. It connects directly to Zendesk for ticket-based CSAT, while also collecting feedback from your website and in-app experiences, all in one system for your CX team.

Do agents need to do anything inside Zendesk?

No. Once Elvan is connected:

• Surveys are triggered automatically
• Agents don't need to change workflows
• Feedback collection runs in the background

Your support team stays focused on customers.

Will my team still need to read every response?

No, that's the point.

Elvan's AI highlights what matters most, so your team can focus on fixing issues instead of analyzing raw feedback.

You can still drill down into individual responses when needed.

Does Elvan support feedback outside Zendesk?

Yes, this is a key difference.

Elvan lets you collect feedback through:

• Zendesk tickets
• In-app surveys (via Web SDK)
• Website surveys (embedded or modal)
• Email and shareable survey links

All responses feed into one unified system.