Your CX shouldn't have an expiration date.
Delighted is shutting down. Elvan gives you AI-native NPS and CSAT with fast setup, better insights, and a product that is actively shipping.
Do not get caught on June 30
Delighted has a hard shutdown date. Plan migration now while your team can still move cleanly.
Feature freeze begins
No new features or improvements. Delighted is in maintenance mode only.
Jul 1, 2025
Annual renewals cut off
No more annual renewals. Existing customers move to monthly only.
Now to Jun 2026
Migration window open
This is your runway to move surveys and reporting with minimal disruption.
Jun 30, 2026
Platform goes dark
Surveys stop, dashboards go offline, and Delighted access ends.
Why teams switch to Elvan
Delighted
- No new features after freeze
- No built-in AI feedback analysis
- Complex enterprise migration path
- Branding limits on lower plans
- Hard shutdown in June 2026
Elvan
- Ships new capabilities weekly
- Built-in AI sentiment and themes
- Live survey setup in minutes
- Branding included from free tier
- Independent, growing platform
Feature by feature
| Feature | Elvan | Delighted |
|---|---|---|
| NPS surveys | Yes | Yes |
| CSAT surveys | Yes | Yes |
| CES, PMF, eNPS, 5-star, thumbs, smileys | Yes | Yes |
| Custom surveys | Yes | Yes |
| Email delivery | Yes | Yes |
| Web embed / JS SDK | Yes | Yes |
| AI sentiment & theme detection | 95%+ accuracy | No |
| AI response summaries | Built-in | Add-on only |
| Leadership-ready AI reports | Yes | No |
| Zendesk and Slack integration | Native | Limited |
| Custom branding on free tier | Yes | No |
| Free plan | 100 responses/month | Very limited |
| Actively shipping new features | Weekly | Frozen |
| Platform future | Independent and growing | Shutting down |
ELVAN AI
A smarter way to understand customer feedback
Elvan's AI surfaces the themes behind survey scores, highlights early warning signs, and delivers leadership-ready summaries without reading every comment.
Comparing Elvan and Delighted?
Why is Delighted shutting down?
Qualtrics is consolidating products into its enterprise suite. Delighted sunsets on June 30, 2026. If you are planning your switch, contact us for migration help.
How long does migration to Elvan take?
Most teams are live in 15-30 minutes. You can create, brand, and launch surveys without engineering work. You can start instantly on the free plan.
Does Elvan support the same survey types?
Yes. Elvan supports NPS, CSAT, CES, PMF, eNPS, 5-star, thumbs, and smileys.
Do you support Zendesk workflows?
Yes. Elvan includes native Zendesk integration for post-resolution CSAT on eligible plans. See the Zendesk integration page for more information.
Can I recreate my exact Delighted surveys in Elvan?
Yes, and when you do, you'll notice what's different. Elvan supports every survey type Delighted had: NPS, CSAT, CES, PMF, eNPS, 5-star, thumbs, and smileys. Same rating scales, same follow-up prompts, same delivery channels.
Open your Delighted surveys in one tab and Elvan's builder in another. Most teams have everything rebuilt in under 30 minutes. But here's what changes: every response that comes in from that point gets analyzed by AI automatically. You're not just recreating Delighted. You're replacing it with something better.
How long do I have before I actually need to migrate?
Technically, until June 30, 2026. But the smarter question is: why wait? Your surveys stop working the moment Delighted shuts off, with no warning and no grace period after the deadline.
And Delighted has been in feature freeze since the announcement, which means every day you stay is a day on a platform that isn't getting better. Migrating now means you're running on something actively improving. The migration itself takes under an hour. The risk of waiting is much higher than the effort of switching. You can begin on the free plan or book migration help.
Can I run Elvan and Delighted in parallel during the transition?
Absolutely, and that's exactly how we'd recommend doing it. Spin up Elvan on the free plan today, recreate your most important survey, and run both in parallel for a week or two.
Use that overlap to get your team familiar with Elvan's interface and AI summaries before making the full switch. By the time you migrate the rest of your surveys, the platform already feels familiar. No technical conflict, no disruption to existing data collection, and the free plan covers the entire overlap period without paying for two tools at once.